[IMPORTANT — PLEASE READ CAREFULLY] Welcome to Dolphingo. Before you use our Services, please read and make sure you understand this entire agreement, and in particular the clauses shown in bold, including without limitation those on eligibility, disclaimers, limitation of liability, changes to the agreement, governing law, and dispute resolution. If you do not agree to any part of this agreement, do not register for, access, or use the Services.
By clicking to accept, registering, logging in, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by this agreement. The Services are intended for users aged 18 or over. If you are under 18, you may not register for or use the Services.
1. Acceptance of These Terms
1.1 These Terms of Service (these "Terms"), together with the Privacy Policy and the Membership and Payment Terms, and any other separate policies or rules we publish, together form the entire agreement (this "Agreement") between you and MANJI NETWORK PTE. LTD. (Singapore) (the "Company", "Dolphingo", "we", "us", or "our") in relation to your use of the Dolphingo products and services (the "Services"). Each such separate policy or rule forms an integral part of this Agreement.
1.2 Where a separate policy or rule specifically governs a particular matter, that policy or rule prevails over these Terms as to that matter; where it is silent, these Terms apply.
1.3 Eligibility. The Services are offered only to individuals aged 18 or over who have full legal capacity to enter into this Agreement. You represent and warrant that the information you provide on registration is true, accurate, and complete.
1.4 Changes to this Agreement. We may amend this Agreement from time to time to reflect changes in law or in our Services. Where a change materially affects your rights or obligations (including changes to fees, disclaimers or limitations of liability, or dispute resolution), we will notify you in advance by a conspicuous means such as in-app notice, pop-up, or on-page prompt before the change takes effect. If you continue to use the Services after a change takes effect, you are deemed to have accepted it; if you do not agree to a change, you should stop using the Services. Other, non-material changes take effect when published.
2. The Services
2.1 The Services are a multilingual learning product, providing features such as word learning, article reading, and AI conversation. Some features are paid; the applicable fees, Shells rules, auto-renewal, and refunds are governed by the Membership and Payment Terms.
2.2 AI-Generated Content. Some content in the Services (including without limitation conversational replies and example sentences) is generated automatically by artificial intelligence. You understand and agree that:
- such content is generated by algorithms based on your input and may be inaccurate, incomplete, or inappropriate, and does not represent our views or positions;
- such content is for language-learning reference only and does not constitute professional advice of any kind (including without limitation legal, medical, financial, or certification/examination advice);
- because of how it is generated, different users may receive similar content, and its uniqueness is not guaranteed;
- you should use such content only after your own reasonable judgement and verification, and you are responsible for any consequences of relying on it.
2.3 Changes and interruptions. To improve service quality, or because of technical upgrades, maintenance, or legal requirements, we may adjust, suspend, or discontinue all or part of the Services. For material changes we will give advance notice by an appropriate means. We are not liable for interruptions caused by force majeure or by causes beyond our reasonable control, but we will use reasonable efforts to restore the Services promptly.
3. Account Registration and Security
3.1 To use the Services you may need to create an account using a method we support (such as email or authorised third-party sign-in). You must keep your account credentials secure and are responsible for all activity carried out through your account.
3.2 If you become aware of any unauthorised use of your account, you must notify us immediately. Losses arising from your failure to safeguard your account, or from your authorising others to use it, are your responsibility; we will provide reasonable assistance.
3.3 Account deletion. You may request to delete your account through the in-app deletion option. After deletion, except where retention is required by law or provided in this Agreement or the Privacy Policy, we will delete or anonymise your related personal data. Account deletion is irreversible; please back up any data you need beforehand. Unconsumed virtual benefits are handled under the Membership and Payment Terms.
4. User Conduct
4.1 When using the Services you must comply with applicable law and this Agreement. You must not use the Services to:
- create, publish, or transmit content that violates applicable law, harms public interest or morality, or infringes the lawful rights of others;
- interfere with or disrupt the normal operation of the Services, or circumvent or break our technical measures;
- scrape, copy, or commercially exploit the content or data of the Services without permission;
- use the Services for fraud, abuse, automated or bulk manipulation, or other improper purposes; or
- engage in any other conduct that violates applicable law or this Agreement.
4.2 Consequences. If you breach this Agreement, we may take measures appropriate to the circumstances, including warning you, limiting or suspending features, or suspending or terminating your account. Where your account is terminated for breach, fees or virtual benefits are not refunded (except as mandatorily required by law). If you cause loss to us or a third party, you are liable in accordance with the law.
5. User Content and Learning Data
5.1 User content and licence. Content you submit, upload, or generate while using the Services (such as text input and voice practice, "User Content") does not change ownership because you use the Services. To provide the Services to you, you grant us a non-exclusive, royalty-free licence to use User Content to the extent necessary to provide the Services (such as to process, store, and display it within your learning records). This licence is limited to operating the Services and is used for no other purpose.
5.2 Learning data. Learning data is used to present your progress, schedule reviews, and personalise your learning experience. You may access or delete relevant data as described in the Privacy Policy. Our handling of learning data is governed by the Privacy Policy.
6. Intellectual Property
6.1 The Services and their related software, interfaces, text, courses, dictionaries, trademarks, and logos (other than User Content) are owned by us or the relevant rights holders. You may not use, copy, modify, transmit, or otherwise exploit them without our written permission.
6.2 As between you and us, and subject to applicable law, you may use AI-generated content within the Services for your learning purposes.
7. Third-Party Services
7.1 To provide features such as AI conversation and payment, the Services may integrate third-party services (such as AI model providers, payment channels, and app distribution platforms). To provide AI conversation and similar features, we transmit your input to third-party AI model providers for processing; the list of such providers and how they process data are set out in the Third-Party Sharing List in the Privacy Policy.
7.2 Third-party services are provided independently by those third parties and are subject to their own terms and policies. Purchases, refunds, and similar actions you make through a third-party channel such as the Apple App Store are subject to that channel's rules; see the Membership and Payment Terms.
7.3 We do not warrant third-party services and are not responsible for their security, accuracy, or availability. You should evaluate them yourself before use and comply with their terms. Any dispute or loss arising from your use of a third-party service is between you and that third party; we are not liable, but will provide reasonable assistance where appropriate.
8. Disclaimers and Limitation of Liability
8.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THEY WILL MEET YOUR PARTICULAR REQUIREMENTS, AND WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2 TO THE FULLEST EXTENT PERMITTED BY LAW, we are not liable for loss arising from the inaccuracy of AI-generated content, your own actions, third-party services, or force majeure, nor for any indirect, incidental, punitive, or consequential loss.
8.3 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, our total aggregate liability to you in connection with the Services will not exceed the total fees you actually paid to us for the Services in the twelve (12) months preceding the event giving rise to the liability.
8.4 Nothing in this Agreement excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
9. Indemnification
To the extent permitted by law, you agree to indemnify and hold us and our affiliates harmless from claims, liabilities, and reasonable costs (including reasonable legal fees) arising from your breach of this Agreement, your User Content, or your misuse of the Services.
10. Term and Termination
This Agreement applies while you use the Services. It terminates if you delete your account, if you breach this Agreement and we decide to stop providing the Services to you, or if we cease to provide the Services in accordance with law. Rights and obligations that accrued during the term survive termination, as do any clauses that by their nature should survive.
11. Governing Law and Dispute Resolution
11.1 Governing law. This Agreement, and any dispute or claim arising out of or in connection with it, are governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws rules.
11.2 Arbitration. Any dispute, controversy, or claim arising out of or in connection with this Agreement, including its existence, validity, interpretation, performance, breach, or termination, will first be resolved through friendly negotiation. If negotiation fails, it will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules then in force. The seat of arbitration is Singapore, the language is English, and the arbitration will be conducted by videoconference where reasonably possible, and on an individual basis.
11.3 Nothing in this Section prevents us from bringing proceedings to protect our intellectual property rights before any court of competent jurisdiction.
12. Miscellaneous
12.1 Entire agreement. This Agreement is the entire agreement between you and us in relation to the Services and supersedes any prior agreement on the same subject.
12.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
12.3 No waiver. Our failure to exercise or enforce any right is not a waiver of that right.
12.4 Assignment. You may not assign or transfer your rights or obligations under this Agreement without our consent. We may assign or transfer ours to an affiliate or successor in connection with the business.
12.5 Third parties. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any term of it.
12.6 Language. This Agreement is drafted in English. If it is translated into another language, the English version prevails to the extent of any inconsistency, unless applicable law requires otherwise.
12.7 Contact. If you have questions about this Agreement or wish to exercise your rights, contact us at support@dolphingo.app.
Effective date: 7 August 2026; last updated: 7 August 2026.